This policy explains how MKT Electrical (a trading style of MKT Contractors Ltd, company number 14175612, registered office 13a Pelham Street, Ilkeston, Derbyshire, DE7 8AR) collects and uses personal data when you visit this website or get in touch with us.
Who we are
MKT Electrical is the trading name of MKT Contractors Ltd. For the purposes of data protection law, MKT Contractors Ltd is the "data controller" of the personal data described in this policy.
Contact us about anything in this policy at info@mktelectrical.co.uk or 0115 686 0693.
What information we collect
When you submit an enquiry through our quote form, we collect: your name, telephone number, email address, job postcode/location, customer type, the type of work you're enquiring about, a description of the work, when it's required, and any photos, plans or drawings you choose to upload.
If you contact us by phone, WhatsApp or email instead, we'll hold whatever information you share with us through those channels — for example your number, message content, and any details or attachments you send.
We also collect basic technical data automatically when you visit the site, such as pages viewed and general location/device information, where you have accepted optional analytics cookies (see our Cookie Policy for details).
How we use your information
- To respond to your enquiry and provide a quote
- To arrange, schedule and carry out electrical work you've asked us to do
- To keep records relating to work carried out, for warranty, safety and accounting purposes
- To send you information directly relevant to an enquiry or job you've asked us about
- To understand how visitors use our website, so we can improve it (where analytics is active)
We do not sell or rent your personal data to third parties, and we do not use it for marketing you haven't asked for.
Our lawful basis for processing
We process your data on the basis of: taking steps at your request before entering into a contract with you (responding to an enquiry or quote request); performing a contract with you (carrying out work you've instructed); and our legitimate business interests in operating and improving this website, balanced against your rights.
Who we share information with
We use third-party service providers to help run this website and respond to enquiries, including:
- Netlify — hosts this website and processes quote form submissions
- Our email provider, to receive and respond to enquiries sent to info@mktelectrical.co.uk
Where a job requires it, and only with your knowledge, we may share relevant details with appropriately qualified subcontractors or additional personnel brought in to help deliver larger projects.
We do not share your data with third parties for their own marketing purposes.
How long we keep your information
Enquiry details are kept for as long as reasonably necessary to respond to you and, where a job proceeds, for the duration of the work plus a period afterwards for warranty, accounting and legal record-keeping purposes (typically up to 6 years, in line with standard UK record-keeping requirements). Enquiries that don't lead to work are not kept indefinitely.
Your rights
Under UK data protection law you have the right to: access the personal data we hold about you; ask us to correct inaccurate data; ask us to delete your data in certain circumstances; object to or restrict certain processing; and request a copy of your data in a portable format.
To exercise any of these rights, contact us at info@mktelectrical.co.uk. If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO).
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.
Questions about this policy or how MKT Contractors Ltd handles personal information can be sent to info@mktelectrical.co.uk.